Wireless connection validating identity message

GOVERNMENT (USG) INFORMATION SYSTEM (IS) THAT IS PROVIDED FOR USG-AUTHORIZED USE ONLY.

I still recommend looking up the old pay Lo phones, finding a couple that they want, then calling Assurance to verify that it's compatible before purchasing. Is there a list of compatible phones with Assurance Wireless? The phone is not working properly and I miss important texts. Is it that the one you got was not compatible with their network (ex. Tried online to get it activated on my AW services. They have better phones so you can better enjoy your free phone, text and data plan!

I've dropped it several times, so I'm wanting to get another similar phone. Personally, I would call them in advance prior to purchasing a phone on my own to verify that it will work, and definitely try to get a transcript of that conversation. Oh yeah, one more thing, the obvious lesson learned. Well, about that Virgin Mobile-packaged Kyocera Hydro Reach I bought off e Bay, it will not work on AW's network. You can't buy it new anywhere except some folks peddling it on e Bay, and that is too "new". Oh, and to top off what a complete screw-up AW is, the sweet New Delhian suspended my service, as if I had lost my phone. I clearly explained that my phone (an older VM Samsung pay Lo) and service were fine, but the battery was no longer holding a lasting charge, hence the need for another phone.

This statement is in the AW FAQs:"The ZTE Quest is the recommended compatible Android smartphone that can be used on Assurance Wireless at this time. The friendly yet difficult to comprehend rep promised to send me a phone, a smart phone, to arrive within 7-10 days. Fortunately, I was able to restore it online.ughhhh!!!

Unfortunately, however, the only way to really know is to call and ask. But if I can't get this phone switched, I am LEAVING ASSURANCE WIRELESS FOR GOOD! Like someone else stated, just because we can't afford to pay tons for phone services, does not mean we should be dealt with dinosaur cell phones that totally suck so bad that it's more of a pain in the behind to try and use them, than it would be to end up paying for a better phone and forking out the money we can't afford for decent services... Hey, it makes/accepts calls, texts, and has some data, although I have little need for that.

For those who want to find out what's compatible prior to actually purchasing a new phone, I recommend talking to at least 2-3 different customer service reps to check for consistent responses! The online swap feature did not work, but since I had been emailing a customer service rep previously about the other phone, I sent an email and within a few hours, AW replied and activated the ZTE.

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I am being told that I don't "qualify" because I am not "old" enough, don't have kids, and most likely not a friggin illegal alien.

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